(Valid only for purchases made through the website

Information on the seller:


Viale Salvemini, 22
88046, Lamezia Terme (CZ) - Italia
P. IVA: IT-01392430797

ExtraVirginOliveOil.Store is the online store manager active through the website
For any clarification regarding these general sales conditions, the conclusion of the contract and its rules, the Customer is invited to contact ExtraVirginOliveOil.Store by sending an e-mail to the address; in any case, any rights and faculties recognized by the applicable law are not affected.

1. Scope and definitions

These general conditions of sale apply to the supply and sale, through the website, of the extra virgin olive oil in tin or bottle produced and packaged by ExtraVirginOliveOil.Store; regulate and form an integral and substantial part of all the contracts signed by the Customer with ExtraVirginOliveOil.Store. Forwarding an order, the customer declares to have acquainted and accepted the present general sales conditions, which prevail over any other general condition of the contract the application of which is invoked in relation to one or more contracts.

"Consumers" means any natural person who places an order for purposes other than business, commercial, craft or professional activity, if any; "Professional" means any natural or legal person who makes an Order in the exercise of his business, craft or professional activity; "Customer" means, as the case may be, the Consumer or the Professional; for "Contract" it is understood the contract between the Customer and ExtraVirginOliveOil.Store in accordance with the provisions of section 3 and precisely that stipulated at the time of the receipt by the customer of the confirmation of the Order receipt sent by ExtraVirginOliveOil.Store; for "business day" shall mean any day of the week, except Saturdays, Sundays and public holidays by law; for "Order" means the order or the orders submitted by the Customer to ExtraVirginOliveOil.Store in accordance with Section 3.

2. Consultation of the General Sales Terms and Conditions

These general terms of sale, together with the terms of the Contract, may be consulted at any time by the Customer on the website

The customer additionally has the ability to store his order data by downloading the general terms of sale and saving, through his browser, the data summarized on the web page preceding the forwarding of each order.

The data for each forward order will be saved by ExtraVirginOliveOil.Store on their IT systems. Based on the security policy, the customer will only have access to such data in private mode, through personal access via username and password, via the webpage "My Account" on the website. Inside the restricted area will be available to the customer its contracts related information, the pending orders and those just forwarded as well as the functions necessary to update and save your contact information, any bank information and / or data related to the subscribing to the newsletter service. The Customer assumes the obligation to keep confidential his authentication credentials, which are intended for personal use and are not to be transferable to third parties.

3. Conclusion of the Contract

The process of forwarding the order from the customer through the website is assisted through a series of specific instructions. The interface allows the customer, until the order confirmation is forwarded, to correct the errors in the inserted data, to modify the content of the cart by adding or removing one or more products, and deleting the entire order. If the website does not indicate error messages, the order is validly concluded. By clicking on the "Make Order" button, the customer formulates to ExtraVirginOliveOil.Store an irrevocable contractual proposal, pursuant to and for the effects of art. 1329 of the Italian Civil Code, in relation to the products at that time contained in the cart. Upon forwarding of the order by the customer will shortly follow at the customer's e-mail address, a confirmation email from ExtraVirginOliveOil.Store where the receipt of the order will be confirmed. In accordance with art. 13 of Legislative Decree 70/2003, the email sent by ExtraVirginOliveOil.Store confirming the receipt of the order includes a summary of the general terms and conditions applicable to the contract, information on the essential characteristics of the products purchased, the detailed indication of the price, payment methods, withdrawal, delivery costs and applicable fees. Confirmation email can be printed or saved using the normal features of email programs.

By receiving the confirmation receipt of the order from ExtraVirginOliveOil.Store, a contract is concluded between ExtraVirginOliveOil.Store and the customer.

4. Price and shipping costs, provided that the price of items on offer within the site must be considered as indicated up to the moment of the sending of the Order. The customer is encouraged to ensure the final sale price of each products selected before submitting the order to ExtraVirginOliveOil.Store. The prices indicated are public prices, not including VAT and any other taxes, excluding transport costs of the carrier chosen by ExtraVirginOliveOil.Store, which, where provided, are specifically indicated by the web site interface when formulating the order.

5. Payment and delivery

Unless otherwise agreed, the customer is required to pay the full price of the ordered products at the same time as the order is forwarded. ExtraVirginOliveOil.Store reserves the right to deliver the products purchased only after receipt of payment of the order in its entirety. As part of the process of forwarding the order, ExtraVirginOliveOil.Store proposes, at its discretion, various payment instruments, such as credit card payment, PayPal payment, and payment by bank transfer in advance. Any commission fees charged by payment service providers are the exclusive charge of the Customer. ExtraVirginOliveOil.Store exempts any liability for any malfunctioning of payment services provided by third parties.

The customer accepts receipt of invoices exclusively in electronic format, pursuant to art. 21 of Italian D.P.R. 633/1972.

For deliveries, ExtraVirginOliveOil.Store reserves the right to use a carrier at its own discretion. ExtraVirginOliveOil.Store, once received the payment of the order, will ship the products as soon as possible, stating that in the case of bank transfer payment, it reserves to dispatch after confirming receipt of bank credit.

ExtraVirginOliveOil.Store can not be held liable for the lack or delayed delivery if it is unable to compensate for the lack of availability of one or more ordered products and promptly notify the customer of the unavailability. In the event of a product being unavailable, even temporarily, ExtraVirginOliveOil.Store will inform the customer in an instant by e-mail, at the e-mail address indicated during the order process, and restoring to the customer the advance payments of unavailable products within 30 (thirty) days of receipt of the payment or receipt of the order.

ExtraVirginOliveOil.Store can not be held liable for non-delivery or delayed delivery due to major force. ExtraVirginOliveOil.Store provides as soon as possible to communicate to the client the occurrence and the failure of causes of major force. If the force majeure persists beyond 4 (four) weeks, each party may withdraw from the contract. In case of withdrawal, the customer will not be entitled to any compensation in any way, except for the right to repayment of what has already been paid for price in the order process.

In case of a purchase made by a consumer, the risk of product misstatement remains with ExtraVirginOliveOil.Store until delivery to the consumer or any other party subject to the order, regardless of whether the shipment is either insured. If, instead of being purchased by professionals, the product's risk of crushing is passed on to the professional by delivering the product from ExtraVirginOliveOil.Store to the first carrier.

6. Right of withdrawal

In accordance with applicable laws, as a consumer, the customer has the right to withdraw from the contract, without giving reasons, within 14 days.

The withdrawal period expires after 14 days from the day when the customer or a third party, other than the designated carrier, acquires the physical possession of the goods or acquires the physical possession of the last product in case ExtraVirginOliveOil.Store is proceeding to the separate dispatch of the goods to be purchased with a single order.

For the exercise of the right of withdrawal, the customer is required to inform ExtraVirginOliveOil.Store of his decision to withdraw from the contract through an explicit statement (eg letter sent by mail, fax or e-mail). ExtraVirginOliveOil.Store, as soon as it receives the withdrawal declaration, will send the customer a confirmation of receipt of the withdrawal by e-mail.

In order to validly exercise the right of withdrawal within the time limit, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.

The withdrawal statement can be sent to:
Viale Salvemini, 22,
88046, Lamezia Terme (CZ) - Italia

After the withdrawal, all payments made to ExtraVirginOliveOil.Store will be reimbursed to the customer for the scope of the order for which the withdrawal has been made, including delivery costs (except for any additional costs resulting from the choice of the Customer of the Fast Delivery Mode), without delay and in any case not later than 14 days from the day of receipt of the return statement. The customer undertakes to make the return of the goods received and the subject of withdrawal as soon as possible.

Refunds are made using the same payment method used by the customer for the initial transaction, unless otherwise expressly agreed upon by the customer; In any case, the customer will not be required to bear any costs as a consequence of such reimbursement.
Refunds may be suspended until receipt of returned products or until the customer demonstrates that they have returned the products.

The customer undertakes to make the return of the goods received and subject to withdrawal without undue delays and in any case within 14 days of the date on which the declaration of withdrawal has been sent.

The products for which the withdrawal is made must be shipped properly packaged in their original packaging and equipped with any accessories and any documentation received from the purchaser; must have the transport document (in the original packaging) so that ExtraVirginOliveOil.Store can identify the customer (Order number, name, surname and address); they must be rendered without any obvious signs of use, except those compatible with carrying out a normal test of the product. They should therefore not have to trace any use beyond the time required for a test.

In case of withdrawal the customer is required to return the product intact. The customer is responsible for reducing the value of the products resulting from manipulation of the product other than the one necessary to establish the nature and characteristics of the product. The direct cost of the return of the products is entirely charged at the customer.

The shipping address for returns is:
Viale Salvemini, 22,
88046, Lamezia Terme (CZ) - Italia

7. Cash Out of purchase vouchers

The purchase vouchers of the online shop are valid up to the term indicated in each of them and can only be used once.

They are not redeemable in money, they are not cumulative, do not accrue interest, and are not transferable to third parties.

The value of products purchased with a purchase vouchers must be greater than or equal to the amount of the purchase voucher, in any case any surplus of the value of the purchase voucher compared to the amount of the order is not refundable, cumulative, nor can it be used for additional orders.

The price surplus of an order compared to the value of the purchase voucher can be paid with any of the payment methods indicated on the website.

8. Gift vouchers

Gift vouchers can only be used on the website

The use of the gift voucher is excluded for the purchase of additional gift vouchers or purchase vouchers. The gift voucher is not repayable in money and does not mature interest. The related receivables for a good gift are cumulative with additional gift certificates and purchase vouchers.

Purchase Order of a Gift Voucher can be canceled until it has been used in an order process.

The price surplus of an order relative to the value of the gift voucher can be paid with any of the payment methods indicated on the website.

To add your gift certificates credit to your customer account or to view an existing credit, the customer can visit the "My Account" page on the website

ExtraVirginOliveOil.Store will in no way be liable for the loss, theft or illegibility of paper gift certificates, or the incorrect typing of the e-mail address of the recipient customer of the gift voucher.

The gift voucher is transferable. However, is not permitted to reproduce, publish and/or manipulate the Gift voucher. In the case of fraud, misappropriation or suspicion of illicit activities related to the purchase or receipt of a Gift Certificate, ExtraVirginOliveOil.Store reserves the right to close its customer account or require alternative payment methods to those generally allowed.

9. Warranty and Complaints

Product features are available on the website at the respective product data sheets and can be consulted at any time of your choice and purchase decision.

ExtraVirginOliveOil.Store ensures that the products viewed on the website are free from defects and the packages are intact, not damaged or tampered with. In the event that the customer finds a defect, damage or tampering, he or she is advised to report it to ExtraVirginOliveOil.Store as soon as possible and in any case within seven days by sending a postal letter A.R. or an email

In any case, in relation to any products damaged or damaged by incorrect packing, the customer may avail himself of the right of withdrawal in the forms and terms indicated, or may require assistance for the replacement of product.

Products sold on the website are guaranteed under the terms of the law.

ExtraVirginOliveOil.Store also ensures that all products placed on the site are in compliance with the Italian and European Union (EU) regulations applicable to them.

The customer has the right to contact ExtraVirginOliveOil.Store at any time according to the terms indicated in these general conditions of sale. ExtraVirginOliveOil.Store will review all inquiries received by email or telephone as soon as possible and contact the customer in an attempt to meet legitimate demands. In the event of a complaint, ExtraVirginOliveOil.Store invites the client to describe as much as possible the nature of the problem and, if necessary, to forward the order documents, or to indicate the order number and any other useful data correct identification of the complaint. If no response is received by customer within 5 (five) working days, ExtraVirginOliveOil.Store invites the customer to ask for an answer. ExtraVirginOliveOil.Store also recommends checking that emails sent from it are not redirected or blocked by any 'spam filters' or they do not reach the destination for any other technical problems in the recipient's e-mail program.

For any service request, ExtraVirginOliveOil.Store invites the customer to contact customer service, which can be contacted at the following contact details:

Viale Salvemini, 22,
88046, Lamezia Terme (CZ) - Italia
Telefono: +39 349 635 73 16

10. Limitation of Liability

ExtraVirginOliveOil.Store can not be held liable for any personal or non-pecuniary damage, whether direct or indirect, resulting from the Customer's misuse or abnormal use of a product, or defects due to improper storage of a product, which remains responsibility of the customer.

11. Data protection

ExtraVirginOliveOil.Store keeps the data of each order as well as the customer's contact details only to use them for the correct execution of the order (possibly also through the transmission to the trading partners involved in payment management, execution of the order and/or product shipment), any complaints, and recommendations or instructions provided to the customer. The processing of customer data is done in accordance with the Privacy Policy regarding the protection and use of personal data issued by ExtraVirginOliveOil.Store.

12. Applicable Law and Competent Jurisdiction

These general sales conditions, as well as the contracts concluded through the website, are drafted in Italian and governed by Italian law and in accordance with the same interpreted and executed.

In the case of contracts concluded with EU consumers, any dispute concerning the interpretation, validity and performance of the general conditions of sale will be subject to the indispensable jurisdiction of the court of the place of residence or domicile of the consumer.

The Consumer, as an alternative to judicial settlement of disputes relating to these general terms of contract, also has the right to access the "ODR" European Platform for the resolution of any disputes between the seller and the consumer. For more information about the European ODR Platform or to initiate an alternative dispute resolution procedure for a purchase, you can refer to the ExtraVirginOliveOil.Store – ODR page

In the case of contracts concluded with professionals, or contracts concluded with consumers residing in non-EU countries where there is no provision for consumer protection, the Catanzaro Court will be exclusively competent to decide any dispute over the interpretation, validity and/or the execution of these general sales conditions, as well as the contracts concluded through the website.

13. Modification of the General Sales Conditions

ExtraVirginOliveOil.Store will inform the customer of the changes to the provisions of these general terms of sale through the updating of this web page. The modified general sales conditions apply to all orders forwarded by the customer after the receipt of the modification notice.

14. Final Provisions

Where a provision of the present or future provision of the general terms and conditions of sale or of the contract is or becomes wholly or partly ineffective or there is a shortage in the terms of the general terms and conditions of sale and / or contract, the remaining provisions of General terms and conditions of sale and contract will in any case be valid and effective. It is understood that ExtraVirginOliveOil.Store and the customer will undertake to negotiate in good faith the integration of the gap or the replacement of the null and / or ineffective clause with the aim of achieving the same results as the invalid or ineffective clause and safeguard the economic substance of the contract.
For the purposes and for the effects of art. 1341 and 1342 of the Italian Civil Code, the Customer declares to expressly approve the provisions of sections 2, 3, 5, 7, 8, 9, 10, 12 and 13 of these General Conditions of Sale.


November 2017